Frequently Asked Questions

Got questions? We have got answers!

How do I open an account with Wintoro?

Joining Wintoro is easy; click the green JOIN button on the home page and complete all the information. Once done, click the red SIGN IN button to join. You will receive a welcome email and be ready to make your first deposit and start playing.

What are your customer support hours?

Wintoro's support team is available via live chat from 7 am to 9 pm CST.

How do I get a bonus?

Great question. Once you've joined, request a bonus via our friendly live chat. Remember, Wintoro does not offer retroactive bonuses. You must request the bonus before placing wagers.

Is my personal information secure?

Wintoro's players can feel confident that all transactions and information are 100% confidential and secure. All financial transactions are encrypted, and the latest technologies protect personal data.

I forgot my Password.

Not a problem; once you've clicked the red LOGIN button, click the FORGOT PASSWORD link. Follow the instructions. Or, contact customer support via live chat or email us at [email protected] using the same email you used to join Wintoro.

How are rollovers calculated?

The free play bonus rollover is calculated by taking your deposit plus fees and your bonus, or bonus win amount, whichever is higher, times the rollover amount — the lower amount between the risk and the win counts towards the rollover requirement.

*All free play bonuses are for straight sports wagers only.

When are payouts processed?

Payout requests are currently processed Monday through Friday.

Do you restrict any countries from playing at Wintoro?

Currently, Wintoro does not have any geo-restrictions.

If you have more questions, please feel free to visit with us on live chat or send us an email to [email protected]